Terms and Conditions

1. The Service

The Service provides AI-driven customer communication tools for businesses, including phone answering, SMS support, scheduling workflows, email support, knowledge retrieval, and related integrations such as Google Calendar, Gmail, CRM systems, and business messaging channels.

Company grants you a limited, non-exclusive, non-transferable, revocable license during the term of this Agreement to use the Service for your internal business purposes. You may not copy, modify, reverse engineer, sublicense, resell, or otherwise misuse the Service. All rights not expressly granted are reserved by the Company.

The Service may update automatically. Maintenance, upgrades, outages, or third-party dependency issues may cause interruptions. You are responsible for your own equipment, software, telephony setup, and connectivity.

2. Fees

If your use of the Service includes subscription fees, usage-based fees, telephony fees, or other paid features, you agree to pay the applicable amounts through your selected payment method. You are responsible for all applicable taxes other than taxes on Company's net income.

Billing disputes must be reported within 120 days of the charge date or, to the maximum extent permitted by law, you release Company from liability for that billing issue.

3. Term

This Agreement begins when you accept it or use the Service and continues until terminated. If you are on a recurring subscription, the subscription renews according to your billing cycle unless ended in accordance with this Agreement.

4. Suspension and Termination

Company may suspend or terminate your access to the Service if you:

• violate this Agreement;
• use the Service in a way that harms Company, other users, or third parties;
• use the Service fraudulently, unlawfully, or abusively;
• exceed reasonable platform, telephony, or API usage limits; or
• become insolvent, bankrupt, or unable to meet your payment obligations.

You may stop using the Service at any time. Unless otherwise stated in writing, termination by you is effective at the end of the then-current billing period. Fees already paid are non-refundable except where required by law.

5. Confidentiality, Data, and Feedback

Each party agrees not to disclose the other party's non-public business information except as needed to perform under this Agreement, comply with law, enforce rights, or protect users and the Service.

Exceptions include information that is already public, lawfully obtained from another source, independently developed, or rightfully known without restriction.

Company may use anonymized or aggregated data for analytics, research, security, product development, and service improvement, subject to applicable law.

If you submit ideas, suggestions, or feedback, you agree Company may use them without restriction or compensation.

Personal information is handled in accordance with our Privacy Policy.

6. User Content and Accounts

You retain your rights in the content, prompts, uploaded materials, customer information, and other data you provide, but you grant Company the rights necessary to host, process, transmit, analyze, and display that data to provide the Service.

You must provide accurate account information, maintain the security of your credentials, and promptly notify us of unauthorized use. You are responsible for activity under your account and workspace.

7. Risk Allocation

The Service is provided "as is" and "as available." Company disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability.

You will indemnify and hold harmless Company against claims, losses, liabilities, and expenses arising from your misuse of the Service, your violation of this Agreement, or your violation of applicable law or third-party rights.

To the maximum extent permitted by law, Company's aggregate liability arising out of or related to the Service will not exceed the fees you paid to Company for the three months immediately preceding the event giving rise to the claim.

8. Communications

You authorize Company to contact you using the information you provide, including by phone, text, or email, for service administration, onboarding, account support, and operational notices. You are responsible for any carrier or messaging fees charged by your provider.

9. Compliance with Privacy and Communications Laws

You are responsible for configuring and using the Service in compliance with applicable privacy, consumer protection, communications, and telemarketing laws. Company processes customer data only as needed to provide the Service and does not sell customer personal information.

10. Data Subject Rights

Company will reasonably support customers in responding to applicable privacy-law requests to the extent required by law and the nature of the Service. Requests received directly from end users may be referred to the business that controls the underlying customer relationship.

11. General

You represent that you have authority to enter into this Agreement on behalf of yourself or the business you represent. Company may update these terms from time to time, and your continued use of the Service after the updated terms take effect constitutes acceptance.

Both parties will comply with applicable law. This Agreement is governed by the laws of the jurisdiction in which 0 Lumen Labs operates, without regard to conflict of law rules. This Agreement is the complete understanding between the parties regarding the Service and supersedes prior or contemporaneous agreements on the same subject.

You may not assign this Agreement without Company's prior written consent, except as permitted by law. Company may assign this Agreement in connection with a merger, acquisition, reorganization, or sale of assets.