Privacy Policy

Automatically collected data

When you access the Service, we may collect information such as IP address, browser type, device details, operating system, access times, referring URLs, pages viewed, interaction logs, and similar technical usage data.

User-provided and workspace data

We collect information needed to create and operate a SpeakOps workspace, such as account information, business details, team member details, customer interaction data, uploaded documents, call and message records, appointment details, and related operational data you choose to provide or connect.

Google account and Google Workspace data

When a workspace owner connects Google OAuth, SpeakOps requests only the permissions needed for the enabled integration. Based on the current codebase, this can include:

• Google account identity and email information through `openid` and profile-related scopes
• Google Calendar access to list, create, update, reschedule, and cancel calendar events
• Gmail access to search emails, read message content, and send email replies or new messages

Connected Google data may include email metadata, email content, calendar event titles, descriptions, attendees, locations, timing, and related operational context needed to perform the requested workflow.

With the workspace that uses SpeakOps

Customer and integration data is made available to the business and authorized users operating the SpeakOps workspace so they can serve their customers and manage operations.

With service providers

We may share information with vendors and subprocessors that help us host the application, authenticate users, send messages, process communications, store data, and support product functionality, subject to appropriate contractual and security controls.

With integrations and connected platforms

When you authorize integrations, SpeakOps exchanges information with those connected platforms to perform the actions you request, such as reading or sending Gmail messages, creating calendar events, or syncing operational records.

For legal or safety reasons

We may disclose information if required by law, regulation, legal process, or when reasonably necessary to protect users, customers, SpeakOps, or the public.

No sale of customer data

We do not sell personal information or Google user data, and we do not use Google user data for advertising.

Security safeguards

SpeakOps uses administrative, technical, and organizational safeguards to protect information. As reflected in the current backend implementation, OAuth refresh tokens for connected integrations are encrypted before being stored.

Data retention policy

We retain information for as long as needed to provide the Service, maintain the workspace, comply with legal obligations, resolve disputes, and enforce our agreements. Integration data may be deleted when a workspace disconnects an integration or closes its account, subject to backup and legal retention requirements.

Data collection from minors

We do not knowingly collect personal information directly from children under 13 through the Service. If we learn that we have collected such information in error, we will take reasonable steps to delete it.